Our services

Child Care service for unaccompanied minors provides parents sending their children on El Al's flights under the brand Sund'or with a feeling of security and certainty that the child is in good hands, under supervision, before, during and after the flight. 

We offer Child Care service to children aged 5 to 15, flying without an adult escort. Upon request, the service is also extended to children up to age 18. The service includes escorting and assisting the child from the moment the child arrives at the check-in counter  (Unaccompanied Minors Service is offered at counters 98-99 at the terminal 3, Ben-Gurion airport) and continues until he/she is met by relatives at the destination. The service can be ordered through a travel agent or directly at the reservation center.

• Children under age 5 must be accompanied by an escort – either a parent or other authorized person (age 16 and over).
• A child, aged 5-15, must be accompanied to the airport of departure by a parent or escort authorized by his/her parents, who must remain at the airport until 30 minutes after the flight departs.
• The escort should have complete details including the full name, address and telephone number of the person who will meet the child at the end destination. The person meeting the child at the end destination must produce documentation identifying him or her as the person whose details were submitted at the departure point.
• If a child under 15 years of age is accompanied by an adult who is not his or her parent (different family names) the adult must sign a Temporary Guardian form at counters 98 – 99 at terminal 3, Ben-Gurion airport (there is no need for the form to be notarized).
• Notarized Approval – In certain cases, the police require notarized approval, such as when the minor is not a relative (or for any other reason). This person must bring the notarized approval to Border Control and must also sign a Temporary Guardian form. This should be done at the special unit at counter 99 at terminal 3, Ben-Gurion airport.
• The service is not available on code share flights.
• The service does not include transfers between airports or between two terminals at the same airport.
• No refund will be given in the event the customer cancels the service request.
  
   

• The flight purser designates a crew member to be responsible for the child's care during the flight and notifies the other crew members of the child's arrival and seat number.
• The designated crew member greets the child by name and introduces himself / herself, helps to seat the child and to store his or her baggage. The crew member also provides information about the plane and the proper use of the seat systems.
• The designated crew member pays maximal attention to the child during the course of the flight and is attentive to all of the child's needs (food, drink, lavatory, etc.)
• During a night flight, the designated crew member makes sure the child is covered with a blanket and checks every so often to ensure that all is well.
• The designated crew member helps the child fill out any documents required for the destination country.
• Before landing, the child is told to wait for the designated crew member to escort him or her to the front of the plane.

• Upon landing at the destination airport, the purser hands over the child to the ground attendant, who signs a special form indicating that he/she has received charge of the child.
• The Ground Service attendant escorts the child to the passenger reception area, including Passport Control, waiting in the baggage retrieval area and collecting the luggage.
• The attendant escorts the child through Customs and hands him or her over to the person who is listed on the form that was filled out by the escort at the departure station (documented identification required).
• The person accompanying the minor must submit the following details at the point of departure: name and personal details of the child and the parent meeting the child; (full name, I.D. number, passport number, contact telephone number).The overseas station will wire these details to the Israel station. The escort will be allowed entry by a telegram sent from the departure station, noting the name of the child and the escort.
• Upon arrival at Ben-Gurion Airport, the parent should call the lost luggage department at the telephone number that appears on the window adjacent to the Personnel Passage (next to the Steimatzky store on G Level opposite Gate 1). At this point a lost luggage representative will meet the parent and approve his/her entry to the Arrivals Hall. The parent will be required to present an I.D.